Well.
I started the day by casually opening the mail from the electric company that's been sitting on the kitchen table for three days only to find that what I thought was going to be a routine budget billing advertisement was, in actuality, a Turn-Off Notice.
As in, we are turning off your electricity because you have not paid your bill.
Gave me quite a turn, it did, because, dammit, I paid the goddamn bill.
Luckily, my bank statement was in the same pile of benignly neglected mail, so I ripped that open. I was all set to find the cancelled check and commence breathing once again.
Alas.
Next stop, Quicken. I mean, I thought I paid the bill. I was sure I paid the bill. But... but... maybe I just imagined that I paid the bill! Okay, whew. There it is, check number 1234E6, mailed June 24, right in between the check to the lawn magicians and the cable company. Onward to the bank's web site. Seach for check number 1234E6.
Alas.
The check, it has not been cashed. The bill, it has not been paid.
So I quickly looked to see if the other checks I wrote in that batch had been paid.
Why, yes, indeed they had.
Which means that the electric company check probably got lost in the vast maw that is the US Postal Service.
Hmm. Okay, easy enough to fix. I will get on the phone and talk to a Friendly Customer Service person at the electric company, explain the situation, and maybe ask if they could check to see if they'd received the check but had not yet processed it. If they hadn't received it, I'd go ahead and pay the bill using my debit card. Then I'd stop payment on the check, just to cover my ass (and the checking account balance).
Except.
There are apparently no human beings working for the electric company. At least, I couldn't find any. I even tried to short-circuit the automagic menu by pressing 0, but Robot Voice didn't understand it.
Well, here; listen for yourself. (Turn up your speakers -- and listen to the very very end!!)
Did you hear any option that might connect me with a person? I thought not. So, wrongly deducing that Option 1 -- You Have Received A Turn-Off Notice And Would Like To Extend The Due Date -- might actually get me to a living person, I pressed 1. Well, come on! I thought the electric company might make a deadbeat who's facing electricity shutoff grovel, at least a little.
Alas.
Mostly.
I mean, I still didn't get a person, but I did get the deadline extended. I had to put in my account number, and then It (the Robot Voice, the Automagic Deadbeat Enforcement System, the Wonderful Wizard of Oz... who the hell knows?) just went away and mulled things over and then extended the payment deadline by a week.
So I guess it's not all bad. I know! I'll see if I can pay online at their web site.
Yay! You can pay online! Great! I'll just register on the company website. Let's see...
Name, check. User id, check. Password, check and... check. Email address, check and... check. Submit.
Ah. They sent me an email. Cool. Check email... click link. Yay! I'm activated! Click Manage My Account. Click Add Account. Okay. Seems a little too... never mind. Just add account. Account number... amount of one of my last three bills!??! Well, if you insist... last four digits of phone number... last four digits of Social Security Number... Submit!
Error. This account number has been assigned to another user id.
Huh?
I tried three more times. No dice. But at least they have a customer service number I can call.
Oh God.